How can we help?

Ready Now dishes come from a limited same-day batch a kitchen has already prepared — order and it's on its way shortly. Schedule Ahead lets you pick a date and time up to 7 days out, within that kitchen's open hours, which is great for planning a family meal in advance.

Yes — occasionally a kitchen can't fulfil an order in time. If that happens, or an order goes unanswered, or an item becomes unavailable, you're refunded automatically and notified in the app.

Yes. All payments are processed by Stripe — your card number is entered directly into Stripe's secure fields and never passes through our own servers.

You can cancel for free right after placing an order, or any time before the kitchen accepts it. Once it's accepted and being prepared, a cancellation fee may apply — it grows the further along the order is, since the kitchen has already committed food and work. Delivery fees and tax are always refunded in full regardless of stage.

Refunds go back to your original payment method and typically take a few business days to appear, depending on your bank.

A dedicated Sofra House driver picks up your order once the kitchen marks it ready, and delivers it to your saved address. You can see the driver's name and vehicle, and call them directly from the order screen once they're assigned.

Delivery times are estimates — traffic, weather, and order volume can all affect them. If an order is running genuinely behind, we try to flag that in the app automatically.

With your phone number — we text you a one-time code, no password needed. You can also turn on Face ID or fingerprint unlock in Settings for faster access.

Go to Profile → Settings → Account → Delete account, right in the app. See our Delete My Account page for full details.

Reach out through our Contact page and we'll get you set up with the Kitchen Partner app, including document verification and Stripe Connect for payouts.